Choose a Route for Your Needs
Start with the service and region you want to access, then compare IEPL, relay, and direct routes. Route type is one factor to consider, not a guarantee of performance; your local network, time of day, and the destination platform’s policies can also affect results. Test connections and playback in your usual environment before choosing a route for regular use.
Route Guide →
Troubleshoot by Symptom
If you have connection or access issues, first check your subscription status, client configuration, and selected region, then consult the help center. If you still need help, submit a support ticket through the user panel with the platform, route, and error message. Do not include your password or full subscription URL. A 7-day refund policy applies; see the Terms of Service for details.
Visit the Help Center →
Collect Only Necessary Information
1KVPN’s privacy approach is anonymous, no-logs service: browsing activity is not recorded. No email address is required; get started with a username and password. Account, order, and support ticket information is handled only as needed to provide the service. When requesting help, share only the information needed to troubleshoot the issue. See the Privacy Policy for details about data handling.
Read the Privacy Policy →